About

A Commitment to Excellence

About Us

Pool cleaning in the Fraser Valley

Waterworx Pools & Hot Tubs

Every vision begins with passion. Ours began with water.

From an early age, our founder, Ed, was inspired by water’s unique ability to bring people together, transform spaces, and create lasting memories. In the 1980s, Ed supervised the construction of the swimming pool, sauna, steam rooms, and water features at his family home before taking responsibility for their operation and maintenance. That experience sparked a lifelong passion and laid the foundation for his career.

In 1992, after finishing his university education in the USA, Ed founded his first company, followed shortly by a second that introduced additional world-renowned brands. Specializing in swimming pools, hot tubs, saunas, steam rooms, fountains, and PVC fittings, the companies quickly earned a reputation for quality, reliability, and exceptional service.

Pool leak detection in Surrey

Waterworx Pools & Hot Tubs

Passion & Commitment.

Over the years, Ed became the exclusive importer, distributor, and representative of several of the world’s leading manufacturers. As the business grew, it expanded beyond wholesale and retail distribution into the design and construction of custom concrete swimming pools, concrete hot tubs, sauna and steam, and water features, supported by professional installation, maintenance, and technical services.

Working alongside experienced designers, builders, technicians, and engineers, Ed developed expertise in every stage of a project from concept and design to construction, installation, and ongoing support. His attention to detail and commitment to craftsmanship continue to define every project.

Today, more than 34 years after founding his first company, Ed remains personally involved in every project, bringing the same passion, technical expertise, and dedication to customer satisfaction that inspired him from the beginning.
Our story is built on passion, craftsmanship, innovation, and trust because to us, water is more than our business; it is our passion.

Expertise You Can Rely On

Years In Business
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Operating since 1992, we’ve seen it all and have decades of experience.

Projects Completed
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With thousands of completed jobs, we are the right choice.

Customer Satisfaction
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We guarantee 100% customer satisfaction with every project.

We Care!

Customer Satisfaction Guaranteed

At Waterworx, we are committed to providing the best service for all your pool and hot tub needs. Whether it’s pool maintenance, hot tub cleaning, equipment repairs, or leak detection, we stand behind every job we complete. 

Our goal is to build long-term relationships with satisfied customers who trust us, year after year, for all of their pool and hot tub service needs.

Waterworx Pools & Hot Tubs

Our Core Values

At Waterworx Pools & Hot Tubs, our values are more than words—they guide the way we work, communicate, and serve our customers every day.

Reliability

We show up when we say we will. Being on time and dependable is fundamental to the service we provide. Our customers should always be able to count on us.

Communication

We never leave our customers wondering. We respond, keep you informed, and communicate throughout the process. No matter how busy things get, we believe every customer deserves a timely response.

Respect

We treat every customer, property, and project with respect. We listen, we care, and we conduct ourselves professionally at every step.

No Arguments—Just Solutions

We don’t argue with our customers. We find solutions. When an issue comes up, our focus is on understanding the situation, communicating clearly, and finding the best possible way forward.

Customer Satisfaction

Your satisfaction matters to us. We do our best to deliver quality workmanship and service that leaves our customers feeling confident and taken care of.

Clear & Simple Communication

We make it easy to understand. Pools and hot tubs can be complicated. We explain what we’re doing, why it matters, and what you can expect—in clear, straightforward language.

Transparent Pricing

No hidden fees. No surprises. We believe customers deserve to know what they are paying for. We provide clear, transparent pricing and communicate any changes before moving forward.

Continuous Improvement

We never stop learning. We continually improve our knowledge and skills through professional training, ongoing education, specialized courses, international industry exhibitions, and the latest industry developments.

Technology & Innovation

We use technology to serve you better. From modern tools and equipment to the latest technology in the pool and hot tub industry, we embrace innovation when it helps us provide better service, better results, and a better customer experience.

Honesty About What We Know

We are honest about what we know and what we don’t. We will never take on a job simply to make money if we don’t have the knowledge, experience, or ability to do it properly. If something is outside our expertise, we will tell you honestly.

Our Commitment

At Waterworx Pools & Hot Tubs, our goal is simple: Show up. Communicate. Be honest. Find solutions. Do the job right. Treat people the way we would want to be treated.
These values are the standard we hold ourselves to on every service call, every project, and every interaction with our customers.

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